📋 Frequently Asked Questions (FAQ)
Q1: What is the EShare Wireless Presentation Button?
It's a plug-and-play device that lets you wirelessly share your computer's screen and audio to a large display running the ESharePro software.
Q2: How do I use the button for the first time?
It's an easy three-step process:
- Pair (First-Time Use Only): Plug the button into the large display's USB port. Once the "Pairing Successful" message appears on the screen, you can unplug it.
- Connect: Plug the button into your laptop's USB-C port. The LED indicator will turn solid green when it's ready.
- Present: Press the round button to start sharing your screen. The LED will turn solid blue. Press it again to stop.
Q3: What devices and operating systems are compatible?
The button supports:
- Operating Systems: Windows 7/8/10/11, macOS, Chrome OS, Linux OS, iOS, and Android OS.
- Hardware Compatibility: Any laptop, tablet, or mobile device with a full-featured USB-C port that supports DP Alt Mode (DisplayPort Alternate Mode) for video output.
Q4: Can I extend my screen instead of mirroring it?
Yes. After connecting, you can change the projection mode in your computer's system settings:
- Windows: Press Win + P and select "Extend".
- macOS: Go to System Preferences > Displays. Here, you can set up the large display as an independent, extended screen.
Q5: What is the BYOM (Bring Your Own Meeting) feature?
BYOM allows you to use the microphone, camera, and speakers connected to the large display for video conferences running on your laptop (e.g., Zoom, Microsoft Teams, Google Meet), giving you a more professional meeting experience.
Q6: How do I use the BYOM feature?
- Plug the EShare button into your laptop and wait for the LED to turn solid.
- Open your video conferencing software (e.g., Zoom, Teams).
- In the software's audio and video settings, select "BYOM Camera", "BYOM Microphone", and "BYOM Speaker" as your devices. You can now use the room's high-quality AV equipment.
🔧 Troubleshooting
Issue: The button's LED does not light up when plugged into my laptop.
• Possible Cause: The laptop's USB-C port is not supplying power or has a poor connection.
Solution:
- Ensure your laptop is turned on and not in sleep mode.
- Try a different USB-C port on your laptop.
- Confirm with your laptop's manufacturer that the port is a full-featured USB-C or Thunderbolt port that supports DP Alt Mode for video output.
Issue: The button fails to pair with the large display (LED blinks red).
• Cause 1: ESharePro software is not active.
Solution: On the large display, make sure the ESharePro application is launched and activated. This is required for the button to function.
• Cause 2: Incorrect Wi-Fi information during manual pairing.
Solution: Double-check that you have entered the correct Wi-Fi network name (SSID) and password. Both are case-sensitive.
• Cause 3: The display's Wi-Fi hotspot is disabled (for automatic pairing).
Solution: Check the display's settings to ensure its Wi-Fi hotspot is enabled, then try pairing again.
Issue: The shared screen or audio is choppy or lagging.
• Possible Cause: Wi-Fi interference or an unstable connection. The 2.4GHz band is often congested and not recommended for optimal performance.
Solution:
- Use 5GHz Wi-Fi: For the best experience, ensure the Wi-Fi hotspot is operating on a 5GHz channel.
- Reduce Distance: Move your laptop closer to the large display's receiver to improve signal strength.
- Minimize Obstructions: Ensure there is a clear line of sight between your laptop and the display.
Issue: The button doesn't respond when pressed, but a "ShareMax CD-ROM" appears on my computer.
• Possible Cause: The connected USB-C port does not support DP Alt Mode video output or is not functioning correctly.
Solution:
- On your Windows PC, open "This PC" (or "My Computer") and find the new drive named ShareMax CD-ROM.
- Double-click the drive to open it and run the application inside.
- After launching, a status window or taskbar icon should appear. Once it indicates "Ready," press the button again to present.
Issue: How can I tell if the button has a hardware failure?
• Diagnostic Steps: If you suspect the button itself is faulty, follow these steps:
- Cross-Test: Plug the button into the known-working USB-C ports of several different computers. See if the LED fails to light up on all of them.
- Check Drive: Connect the button to a Windows PC and check if the ShareMax CD-ROM drive fails to appear in "This PC".
- Physical Inspection: Look for any obvious physical damage or a loose connector.
- If you confirm these symptoms across multiple devices, the button is likely defective.
- Please contact your supplier, inform them of the steps you've taken, and they will assist with a repair or replacement.
💡 LED Indicator Status
| LED Status | Meaning |
|---|---|
| Off | Not plugged in or the port has no power. |
| Blinking Green | Pairing or connecting. |
| Solid Green | Connected and ready to present. |
| Solid Blue | Actively screen sharing. |
| Blinking Red | Pairing or connection failed (see Troubleshooting). |
| Blinking Yellow | Firmware is updating. Do not unplug. |
🚀 Quick Diagnostic Flow
- LED Off → Check Port/Power → Switch Ports
- Blinking Red → Check Software Activation → Re-pair
- Lagging Screen → Check Network → Switch to 5GHz
- Button Unresponsive → Check ShareMax CD-ROM → Run Software Manually
⭐ Best Practices for a Smooth Experience
- Activate Software: Always ensure the ESharePro software is installed and activated on the large display before use.
- Prefer 5GHz: Whenever possible, use a 5GHz Wi-Fi network to avoid interference and ensure a stable connection.
- Check Your Port: Confirm that your laptop's USB-C port supports video output (DP Alt Mode).
- Stay Updated: If you see a blinking yellow light, allow the firmware update to complete for the latest features and bug fixes.